Types of Difficult Conversations
Passing away of a close relative
Having to return home
Lack of Funds
Inappropriate behaviour in team
Poor performance/ Lack of Progress
Difference in perspective/ misalignment
Seek Healthy Collaboration
How to Get Started
Consult with your HR Person
Preprocess with your Supervisor
Don’t Take Things to Personally
Debrief with HR and/or your Supervisor
Bad news: “I have to tell you something that I know will be hard…”
Challenging behaviour: “I have observed… and want to talk about that…”
Challenging perspective: “I’ve heard you say a few times… I would like to learn more about that as I struggle with…”
Bad news: clearly state the issue/decision/accident etc.
Challenging behaviour: clearly describe in an objective way what was observed.
Challenging perspective: draw out the perspective and provide an alternative perspective.
Listen Well and Reflect Back
“I’d like to get your perspective on this…”
“I hear you say that…”
“I’m sensing that you feel bit upset about this…”
Wrapping up in a Supportive Way
Bad news: spend most of the time on emotional and practical support.
Behavioral challenge: move to what can you do and how I can I support you in that
Perspectives challenge: avoid debating, get a commitment to further think about it. Make an appointment to get back to it.
Affirm the relationship
Dreading those difficult conversations- supervisor training
5 Tips for Managing Difficult Conversations
Supervision: a space and place for difficult conversations
SIL staff Engagement Guidelines
The above is from a Supervisor's Toolkit workshop lead by KVR in May 2021. Here is a link to the workshop folder with video, slide deck, and notes.